Privacy Policy

Aris Wallex may collect information you provide directly, including your name, phone number, email address, date of birth, billing details, and any identification or verification information required to provide wallet, transfer, card, bill payment, and customer support services.

We may also collect technical and usage information such as device type, app version, IP address, operating system, crash data, session activity, and interactions with app features. Transaction records, payment references, card activity, and support messages may also be stored to operate the service and meet legal obligations.

We use personal information to create and manage your account, process transactions, support card and wallet activity, verify identity, prevent fraud, respond to support requests, improve app performance, and communicate service updates.

We may also use data to comply with anti-fraud, anti-money laundering, security, tax, and other regulatory requirements that apply to financial products and payment services.

We do not sell personal information. We may share information with regulated payment processors, banking partners, card networks, identity verification providers, analytics providers, cloud infrastructure vendors, customer support tools, and law enforcement or regulators when required by law or when reasonably necessary to protect users, Aris Wallex, or the public.

Any sharing is limited to the information needed for the relevant service, compliance process, or operational function.

We retain information for as long as needed to provide the service, maintain financial records, resolve disputes, enforce agreements, and satisfy legal or regulatory retention periods.

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, logging, secure transmission, and monitoring. No method of storage or transmission is completely secure, so absolute security cannot be guaranteed.

Subject to local law, you may request access to, correction of, or deletion of certain personal information, or ask questions about how your information is handled. Some information may need to be retained where required for fraud prevention, dispute handling, recordkeeping, or regulatory compliance.

You may also manage some permissions through your device settings, such as notifications or certain data-sharing permissions used by the app.

Aris Wallex is not directed to children and is not intended for use by anyone who is not legally able to use the service under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

For privacy questions, requests, or complaints, contact Aris Wallex at hello@ariswallex.com. We may update this policy from time to time, and any material updates will be reflected by updating the effective date on this page.